AIERAX
← Back to Case Studies
Voice Agents

Automating 500+ Daily Customer Queries

How a logistics company reduced support costs by 40% with a custom fine-tuned voice agent.

The Challenge

A mid-sized logistics firm based in Mumbai was overwhelmed by "Where is my order?" calls. They had 10 support agents handling 500+ calls a day, with wait times exceeding 15 minutes.

The Solution

Aierax deployed a custom Voice Agent connected to their ERP system via REST API.

  • Phone Number Integration: We ported their support line to Twilio.
  • Authentication: The agent asks for the Order ID or Phone Number.
  • Action: It queries the SQL database and reads back the status ("Out for delivery, expected by 5 PM").

The Results

  • 40% Reduction in operational costs.
  • Zero Wait Time for customers.
  • 24/7 Availability (previously 9-6 PM).

"Our agents can now focus on complex claims and refunds, while the AI handles the repetitive tracking calls." — Operations Director